Shipping policy

Order Processing Time

All our orders are processed and shipped out within two-five business days.

After the order is shipped out and received by the carrier, we will update you with a tracking code which you can use to follow your package and see the remaining shipping time.

Please allow 24 to 48 hours for the tracking information to update.

Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. However, once the order is shipped, we cannot alter the shipping address anymore.

Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.

Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your package being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If it is determined your package is indefinitely lost, we will send you a replacement or send you a full refund.

If your package has arrived damaged, please contact us for verification and we will provide a replacement or send you a full refund.

Returns and Refunds

Please see our refund policy: https://zcannabis.net/refund-policy

Customer Service

For questions, support, problems, or warranty claims, please contact us by email at quality@zcannabis.net